Orbit · Customer feedback
Find the problem behind the noise.
Orbit reads reviews, support tickets and team chat together. It finds the recurring problems behind them, assigns an owner to each and measures whether the fix worked.
Orbit · Recurring problems
This week
8,412 messages read · 23 recurring problems
Checkout fails on saved cards
Reviews · Tickets · Owner: Payments
+38%
Delivery ETA not shown after order
Tickets · Chat · Owner: Logistics
+12%
Password reset email arrives late
Tickets · Owner: Platform
−41%
Fix impact · Password reset email
Complaints per day, before and after the fix shipped
Illustrative example with sample data.
How it works
01
Connect your sources
Reviews, help desk and team chat flow into one place.
02
See the real problems
Thousands of messages become a short, ranked list.
03
Fix and measure
Assign an owner, ship the fix, watch complaints fall.
Key capabilities
One view of feedback
Reviews, tickets and chat analysed side by side.
Recurring problems
Individual complaints grouped into root causes.
Clear ownership
Each problem has a named owner.
Measured fixes
See whether complaints drop after a change ships.
Use cases
Who it is for.
- Product teams prioritising what to fix next
- Support leaders reducing repeat tickets
- Operators reporting on customer experience